Shipping policy

Shipping Policy – One Wellness Mart

Effective Date: 1.3.2025

At One Wellness Mart, we strive to ensure timely and reliable delivery of your orders. This Shipping Policy outlines our shipping procedures, estimated delivery times, and customer responsibilities. By placing an order with us, you agree to this Shipping Policy.

1. Shipping Locations

  • We currently ship to all major cities and regions within Pakistan.

  • International shipping may be available for select products. Customers are responsible for any applicable customs duties, import taxes, or other fees imposed by the destination country.

  • We reserve the right to refuse or cancel orders that cannot be delivered to certain locations due to logistical constraints.

2. Processing Time

  • Orders are typically processed within 1-3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Processing times may be extended during peak shopping seasons, promotions, or unforeseen circumstances.

3. Shipping Methods & Estimated Delivery Times

  • Standard Shipping (Local): Estimated delivery within 3-7 business days after dispatch.

  • Express Shipping (Local): Estimated delivery within 1-3 business days after dispatch (available for select locations at an additional charge).

  • International Shipping: Delivery times vary based on the destination country and customs clearance procedures. Estimated delivery time is 7-21 business days.

  • Delivery times are estimates and not guaranteed. Unforeseen delays due to weather, courier service issues, or regulatory procedures are beyond our control.

4. Shipping Fees

  • Shipping charges are calculated based on the weight, size, and destination of the order.

  • Customers will be informed of the shipping cost at checkout before payment.

  • Promotional offers or free shipping may be available for qualifying orders and will be displayed on our website.

  • Any additional fees related to customs clearance for international shipments are the responsibility of the customer.

5. Tracking Information

  • Once an order is shipped, a tracking number will be provided via email or SMS.

  • Customers can track their orders using the provided tracking link or by contacting customer support.

  • If tracking information is not updated or if there are concerns about delivery, customers must notify us within 48 hours of the estimated delivery date.

6. Risk of Loss & Ownership

  • Risk of loss and title transfer to the customer upon dispatch of the order.

  • One Wellness Mart is not liable for lost, stolen, delayed, or damaged packages once they are handed over to the courier service.

  • If a package is marked as "delivered" by the courier but the customer has not received it, they must contact the courier service directly. We will assist in investigations where possible, but we are not responsible for missing shipments after delivery confirmation.

7. Incorrect Address & Delivery Issues

  • Customers must provide an accurate and complete shipping address at checkout.

  • If an incorrect address is provided, we are not responsible for lost or undeliverable shipments.

  • Orders that are returned due to an incorrect address will require the customer to pay additional shipping fees for re-delivery.

  • If a package is undeliverable due to refusal by the recipient or an incorrect address, the order may be canceled, and any refund (if applicable) will exclude shipping fees.

8. Courier Delays & Force Majeure

  • We are not responsible for delays caused by third-party courier services, customs processes, natural disasters, pandemics, strikes, or other events beyond our control.

  • No refunds or compensation will be provided for shipping delays caused by external factors.

9. Damaged or Missing Items

  • If an order arrives damaged or with missing items, customers must report the issue within 24 hours of delivery with photo evidence.

  • We will work with the courier to resolve any damage claims; however, replacement or refunds will be granted at our discretion.

  • If a package is missing, customers must contact us within 48 hours of the expected delivery date to initiate an investigation.

10. Changes to This Policy

  • One Wellness Mart reserves the right to update or modify this Shipping Policy at any time without prior notice.

  • Any updates will be posted on our website, and continued use of our services constitutes acceptance of the revised policy.

11. Contact Information

For shipping-related inquiries, please contact our customer service team:

Email: onewellnessmart@gmail.com

By placing an order with One Wellness Mart, you acknowledge and agree to this Shipping Policy. One Wellness Mart assumes no responsibility beyond what is explicitly stated in this agreement.